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Frequently Asked Questions (FAQ)
1. What products do you offer?
At ICC Pharmacy, we specialize in providing a wide range of high-quality Australian vitamins and supplements. Our products cater to various health needs, including immunity, digestion, energy, and overall wellness.
2. How can I place an order?
Placing an order is simple! Browse our website to find the products you need, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected.
4. How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Generally, orders are processed within 1-2 business days and standard shipping typically takes 5-7 business days. You will receive a confirmation email with tracking information once your order has been shipped.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on the destination. Please check our Shipping Policy for more details on international orders.
6. What is your return policy?
We offer a 30-day return policy for eligible products. If you are not satisfied with your purchase, please contact our customer service within 30 days of receiving your order to initiate a return. Products must be returned in their original condition and packaging. Refunds will be processed once the returned product is received and inspected.
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery on the carrier’s website.
8. Are your products authentic?
Yes, all our products are sourced directly from reputable manufacturers in Australia. We ensure that every product meets stringent quality standards, so you can trust the authenticity and effectiveness of our vitamins and supplements.
9. Where can I find more information about your company?
You can learn more about ICC Pharmacy on our About Us page. Here, you will find information about our mission, values, and commitment to quality.